ISO 9000 Standards – Quality Management Principles

ISO 9000 Standards – Quality Management Principles
A quality management principle is defined by ISO/TC 176 as a comprehensive and fundamental rule or belief, for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other interested parties. Eight principles have emerged as fundamental to the management of quality.

All the requirements of ISO 9001:2008 are related to one or more of these principles. These principles provide the reasons for the requirements and are thus very important. The quality management principles can be listed as below:

1. Customer focus
Organizations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.
The customer focus principle is reflected in ISO 9000 Standards through the requirements addressing:
a. Communication with the customer
b. Care for customer property
c. The determination of customer needs and expectations
d. Appointment of a management representative
e. Management commitment

2. Leadership
Leaders establish unity of purpose and direction for the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization’s objectives.
The leadership principle is reflected in ISO 9000 Standards through the requirements addressing:
a. The setting of objectives and policies
b. Planning
c. Internal communication
d. Creating an effective work environment

3. Involvement of people
People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization’s benefit.
The involvement of people principle is reflected in ISO 9000 Standards through the requirements addressing:
a. Participation in design reviews
b. Defining objectives, responsibilities and authority
c. Creating an environment in which people are motivated
d. Internal communication
e. Identifying competence needs

4. Process approach
A desired result is achieved more efficiently when related resources and activities are managed as a process.
The process approach principle is reflected in ISO 9000 Standards through the requirements addressing:
a. The identity of processes
b. Defining process inputs and outputs
c. Providing the infrastructure, information and resources for processes to
function

5. System approach to management
This principle is expressed as follows:
Identifying, understanding and managing interrelated processes as a system contributes to the organization’s effectiveness and efficiency in achieving its objectives.
The system approach principle is reflected in ISO 9001 through the requirements addressing:
a. Establishing, implementing and maintaining the management system
b. Interconnection, interrelation and sequence of processes
c. The links between processes
d. Establishing measurement processes

6. Continual improvement
This principle is expressed as follows:
Continual improvement of the organization’s overall performance should be a permanent objective of the organization.
The continual improvement principle is reflected in ISO 9000 Standards through the requirements addressing:
a. Improvement processes
b. Identifying improvements
c. Reviewing documents and processes for opportunities for improvement

7. Factual approach to decision making
This principle is expressed as follows:
Effective decisions are based on the analysis of data and information.
The factual approach principle is reflected in ISO 9000 Standards through the requirements addressing:
a. Reviews, measurements and monitoring to obtain facts
b. Control of measuring devices
c. Analysis to obtain facts from information
d. Records for documenting the facts
e. Approvals based on facts

8. Mutually beneficial supplier relationships
This principle is expressed as follows:
An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
The mutually beneficial supplier relationships principle is reflected in ISO 9000 Standards through the requirements addressing:
a. Control of suppliers
b. Evaluation of suppliers
c. Analysis and review of supplier data

Step by Step: Leading your company to Successful ISO 9001:2008 Registration

Step by Step: Leading your company to Successful ISO 9001:2008 Registration

1. ISO 9000 Introduction, a Process approach.

2. Gap Analysis: Schedule the Gap Analysis, Conduction and ISO 9001 Gap Analysis.

3. Prepare a Project Plan: The Team approach, Steering Team, Task Teams.

4. Train employees on ISO 9001: Mamagement Overview, Employee awareness, Keeping them informed.

5. Document your system: How much Documentation do you need, Importance of Documentation control

6. Implement the QMS in your Organization:Training on new procedures, Training of internal auditors.

7. Audit your QMS: Train internal Auditors, Conduct Internal Audits.

8. ISO 9001:2008 Registration Audit: Selecting a Registrar and then go ahead with registration.

ISO 14001 Standard & Environmental Issues

ISO 14001 Standard & Environmental Issues

ISO 14001 is a systematic tool that enables an organization in any market sector to focus on their situation, identify the relevant environmental issues and to lessen their impact to their benefit and the environment. It is part of a global response to the recognition that we are damaging the environment in which we all live. The cause and effect of the foremost world environmental issues, which are all due to mankind, are generally too vast and too intangible for us to grasp and so the slightly cliché expression ‘think global, act local’ is very relevant. Once the EMS is implemented and to become registered to ISO 14001, the external auditor will assess your EMS in two separate stages, on site. The first stage to understand your business activities and determine formal readiness for assessment and the second to check practical compliance with ISO 14001. After registration he will return at regular intervals every year to verify continual improvement and regulatory compliance, against your set objectives and your EMS. The external auditor should be seen as a wise friend, not a policeman. He should certainly explain his findings and assist the company to find ISO 14001 registration is not a cure for all environmental problems but I hope I’ve demonstrated that it is a worthwhile, if not essential business initiative that could enable your management to better manage your business, gain commercial advantage and minimize its environmental impact.

How to Get an ISO 14001 Accreditation

If you are someone who is looking into getting an ISO 14001, then you may be wondering exactly why it is that you have to get this accreditation. First, you have to understand that ISO stands for the International Organisation of Standardisation. This is a series of standards that have been developed with a singular level of guidance for all companies to measure up to. The particular 14001 deals with the requirements that you will need to have in order to measure up to the environmental standards that have been set forth by the ISO.

While you do not necessarily have to get the ISO 14001 accreditation to operate your business, it is something you can do to prove to your clients and customers that you are doing your part to help out with the environment. However, you may be confused on how to go about getting this important accreditation, but it is not as difficult to attain as you might think, and most businesses should be able to get the certification within a year of the application. You should know that they will want to make sure that you have been following some form of environmental standards for at least three months prior to your application. To do this you can write an environmental review of your company’s environmental impact as it is in its current operating state. You will then want to make sure that you provide this information when you send off your initial paperwork to begin the overall process.

In order to help prove that your company is doing its part to be environmentally aware you will have to go through an initial audit once the application has been filled out and filed. After the audit has been completed you will get a list of issues that the auditor feels you need to resolve before you can be certified for the ISO 14001. You will need to work on and correct these issues before the second audit is conducted, and they will give you a time period (usually three to six months) when they will return to check on your progress.

When the second audit occurs they will once again assess the overall business and then they will address the issues that were laid out in the previous audit. If everything goes well then your company will have proven that they are doing what they can to meet the standard set forth in ISO 14001, and they will then receive accreditation. However, this is not the end of the process. Even though you are now recognised as having environmentally conscious policies that are congruent with the international standards, you will have to go through periodic audits every three years to make sure that you are still operating correctly. Not only this, but every three months partial aspects of your company will be analysed to see that they are still working within the standards as well. As long as you remain within the compliance terms you will continue to receive your ISO 14001 certification.

About ISO 14001:2004 Standards

The ISO 14001 aims to reduce the environmental carbon footprints that many businesses leave behind today because of not taking the right steps to be environmental sustainable. This standard promotes the decrease in the waste of necessary business resources and also reduces the pollution that can sometimes be a by product of a business.

About ISO 14001

The most updated version of the ISO 14001 was released in the year 2004 by the International Organisation of Standardization (ISO), which was attended by members from all the committees from around the world. In order for a company to be awarded the ISO 14001 standard certificate, an external auditor has to audit the company by an audit body that has been accredited by an accreditation body. The certification auditors are required to be accredited by the International Registrar of Certification Auditor and the certification body has to be accredited by the Registrar Accreditation Board in the USA or by the National Accreditation Board in Ireland.

The structure of ISO 14001 is very much like the ISO 9000, which is management standard, so these two standards can be implemented side by side to achieve the best results. As a part of the ISO 14000 family, which deals with different aspects of environmental issues, ISO 14001:2004 and ISO 14002 deal with environmental management system (EMS). ISO 14001 gives the requirements for the

EMS and ISO 14002 gives the basic guidelines for EMS.

Environmental Management System with ISO 14001:2004

The EMS, as per the requirements of the ISO 14001, enables the company, may it be of any size, location and income to:

• It helps the company improve its environmental strategy and this positively affects their environmental performance.
• It helps in identifying and controlling the environmental impact that the activities, services or products of the company might have.
• And it helps in carrying out a systematic approach to set environmental targets and objectives, to achieve these and also to demonstrate that they have been achieved.

How does it work?

ISO 14001 does not specify or chalk out a definite level that each business has to reach. If the performance was determined, then it would have to be done for every specific business. But that is not how it works and has a very different approach, like:

• The ISO has various standards dealing with environmental issues. ISO 14001 deals with a framework provided for a strategic and holistic approach to the businesses environmental policy, actions and plans.
• It gives the general requirements for the EMS.
• This also states the reference to the communication requirements for the communication of the environmental management issues between the company, stakeholders, the public and the regulators.
• As these standards are not company specific, any and every business can undertake them as long as they are dedicated to the continued and improved environmental performance and they have a commitment to comply with the set norms.

The new edition of ISO 9001 is an amendment and not a revision; in other words, the changes are very small. They are broadly as follows: - the user-f

ISO 14001 Standard & Environmental Issues

ISO 14001 is a systematic tool that enables an organization in any market sector to focus on their situation, identify the relevant environmental issues and to lessen their impact to their benefit and the environment. It is part of a global response to the recognition that we are damaging the environment in which we all live. The cause and effect of the foremost world environmental issues, which are all due to mankind, are generally too vast and too intangible for us to grasp and so the slightly cliché expression ‘think global, act local’ is very relevant. Once the EMS is implemented and to become registered to ISO 14001, the external auditor will assess your EMS in two separate stages, on site. The first stage to understand your business activities and determine formal readiness for assessment and the second to check practical compliance with ISO 14001. After registration he will return at regular intervals every year to verify continual improvement and regulatory compliance, against your set objectives and your EMS. The external auditor should be seen as a wise friend, not a policeman. He should certainly explain his findings and assist the company to find ISO 14001 registration is not a cure for all environmental problems but I hope I’ve demonstrated that it is a worthwhile, if not essential business initiative that could enable your management to better manage your business, gain commercial advantage and minimize its environmental impact.

ISO 14001 Standards Environmental Management System

Global warming, ozone depletion, pollution and extinction of numerous species of animals. These are just a few of the environmental issues that the world faces, in the name of development. As responsible corporate citizens, SMEs can play their part in preserving our natural environment for our next generation.

Both individuals and businesses especially have a social and environmental responsibility to fulfil. With the rapid development in today’s industrialised world, the issue of preserving and managing our environment has become crucial. The increasing awareness of the importance of good environmental management systems is evidenced by the amendments made to the Environmental Quality Act 1974 and other environmental regulations which serve to ensure stricter compliance of environmental standards. Malaysia also adopted the National Environment Policy in 2002 as a means of addressing environmental issues in an integrated manner while more and more companies are striving to attain the MS14001 EMS certification.

WHAT SMEs CAN DO TO SAVE THE ENVIRONMENT
As responsible corporate citizens, SMEs have a major role to play in preserving the environment. For starters, they can help the Government to achieve its recycling goals, by creating mechanisms to facilitate the segregation of recyclable wastes and to ensure that these wastes are sent to the relevant parties instead of being dumped in landfills and illegal dumpsites. Furthermore, SMEs must also ensure that proper waste management systems are in place in conducting their day-to-day businesses.

Below are a few steps that SMEs can take to do their part for the environment:
• Dispose off company wastes properly and responsibly.
• Encourage employees to reuse items where possible, for example, printing on both sides of the paper, etc.
• Practise recycling in the office, by introducing a recycling programme. Among the items that can be recycled are papers, cardboards, glass, aluminium cans and scrap metals.
• Implementing an Environmental Management System (EMS).

WHAT IS AN ENVIRONMENTAL MANAGEMENT SYSTEM (EMS)?
An EMS provides a framework for managing environmental practices that integrates with overall business goals in a systematic way. Various models can be applied to develop, implement and maintain an EMS. One of the more common models used by industries is the model described by the ISO 14001 standard which was developed by the International Organisation for Standardisation (ISO). The ISO 14001 standard EMS model focuses on continuous improvement through an on-going cycle of actions called the continual improvement cycle which incorporates the elements of planning, doing, checking and acting.

An EMS typically begins with a strong environmental policy which describes the organisation’s approach in managing its environmental affairs and reflects its commitment to protect the environment and human well-being. The environmental policy establishes the framework for environmental leadership and serves as a contract between an organisation’s employees and its stakeholders. As such, commitment and strong support from top management is essential in making an EMS a success. Developing the environmental policy also helps to lay the groundwork for the planning phase of the EMS cycle. It is in this stage that active management support is sought, a multi-disciplinary EMS implementation team is formed and an introduction meeting is held to brief employees on the implementation of EMS. On top of that, the scope and budget for the implementation of EMS is also pre-defined. In other words, it is important that management provides all the resources necessary for the successful implementation of EMS.

CURRENT ENVIRONMENTAL PRACTICES
It is evident that some SME has put in place various initiatives to preserve the environment while utilizing resources efficiently. These initiatives include the following:

1. Discouraging open burning in fields and plantation sites while encouraging the composting of felled trees and crops in an environmentally-friendly way which in turn prepares land for replanting by using natural fertilizer;
2. Discouraging the use of chlorofluorocarbons (CFCs) in various industrial, commercial and household appliances; and
3. Encouraging the recycling of resources for example, in the plastic manufacturing industry, materials are being regenerated through the forming process in an effort to reuse biodegradable products in an environmentally-friendly way.

WHAT IS WASTE MANAGEMENT?
Waste management involves collecting, transporting, processing, recycling and disposing waste materials, in an effort to reduce their adverse effects on human health and the environment. Waste materials include solid, liquid or gaseous substances. The implementation of waste management requires careful planning and also adequate financial resources and is the responsibility of all parties involved such as individuals, businesses and corporations, including SMEs.

INCENTIVES FOR ENVIRONMENTAL PROTECTION AND WASTE MANAGEMENT
In an effort to support an enhanced level of environmental pro activity, the government provides a range of fiscal activities which includes the Pioneer Status tax exemption and the Investment Tax Allowance for the manufacture of environmentally-friendly products, the provision and supply of environmentally-friendly services and specific activities which contribute towards the presentation of the environment. The said incentives are available for the following activities:

• Storage, treatment and disposal of toxic and hazardous waste
• Waste recycling activities which are high-tech in nature for instance, recycling agricultural wastes, chemicals and the production of reconstituted wood-based panel boards or other products
• Energy-generating activities using biomass which are renewable and environmentally-friendly. Examples of biomass resources include palm oil mill waste, rice mill waste, sugar cane mill waste, timber/sawmill waste and paper recycling mill waste
• Energy conservation services

Accelerated Capital Allowance with a special initial rate of 40% and an annual rate of 20% for total write-off within three years is given to organisations that are waste generators, for their capital expenditure on machinery and equipment incurred, to set up facilities to store, treat and dispose their waste. This incentive is also available to companies undertaking waste recycling activities.